Help centre
How can we help?
Answers for school teams and parents. Can't find what you need? Our team is a message away.
Getting started
How long does it take to go live?
It depends on your data and the modules you start with. A single school starting with students, attendance and fees can typically go live in about two weeks; see the onboarding page for a typical plan.
What do we need to prepare?
Your student list, staff list, class and section structure, fee structure and any pending dues — Excel is fine. We share templates and help with the import.
Can we start with only a few modules?
Yes. Start with what you need and switch on more modules later; everything shares one set of data.
Do you train our staff?
Yes. We run short, role-wise sessions for the office, accountants and teachers, and share guides for reference.
Fees & payments
Can parents pay fees online?
Yes. Parents pay from the app through the Easebuzz payment gateway; the receipt is generated instantly and appears in the app and in your fee reports.
Can we import fee records from our old system?
Yes. Fee masters, fee records and due records can be imported from Excel, and imported records are listed separately so you can check them.
What if a receipt was issued by mistake?
Revert it from the collection report. The reversal is recorded, so your reports and audit trail stay correct.
Do you support discounts and scholarships?
Yes: discounts and concessions with a request-and-approve workflow, and scholarship schemes whose awards flow into the student's fees.
Apps & logins
Which app do parents download?
The CampusConnect app on Google Play or the App Store. Families sign in with your school code and the details you give them, or with their mobile number and a one-time code.
Is there an app for teachers?
Yes — teachers, staff and school admins use CampusConnect Pro (and the web app).
A parent can't log in. What should they check?
That they're using the right school code and the mobile number registered with the school. After repeated failed attempts, sign-in is paused for a short time for security; they can try again after a few minutes or contact the school.
Where do staff log in on a computer?
At my.campusconnecthub.com.
Data & security
Who owns our data?
Your school does. We process it on your behalf to provide the service.
Is our data kept separate from other schools?
Yes. Every request is scoped to your school, and automated tests check this behaviour.
Can we see who changed what?
Yes. Important actions are recorded in the audit log, which school admins can review.
Where can I read more?
Visit the trust centre for the safeguards built into the platform.
Transport
Do we need GPS devices on buses?
No. The driver's phone shares the location through the CampusConnect app while a trip is running.
Who can see a bus?
Parents of students assigned to that route, and the school's admins on the live map.
Can we see past trips?
Yes. Admins can see recent trips and replay them.
Quizzes
What's in the ready-made library?
60 quiz sets for classes 1–12 in Maths, Science/EVS, Reasoning and interactive challenges, 20 questions each, most with diagrams.
Can we turn the leaderboard off?
Yes. The league can show names, be anonymous, or be switched off, and the House Cup has its own switch.
Can teachers edit library quizzes?
Yes. Importing creates a draft for your class that teachers can edit before scheduling.
General
Who is CampusConnect for?
Schools of every size — from a single campus to a group of schools. Admins, accountants and teachers use the web app; students, parents and staff use the mobile apps on Android and iOS.
How is CampusConnect priced?
Pricing is per student per year, based on the modules you need and the size of your school. Book a demo or message us on WhatsApp and we will share a quote for your school.
Can we move our existing data?
Yes. Students, fee masters, fee records and pending dues can be imported from Excel, and our team helps you with the import during onboarding.
Can parents pay fees online?
Yes. Parents can pay from the parent app through an online payment gateway, and the receipt is generated instantly and appears in both the app and your fee reports.
Do the mobile apps work on both Android and iOS?
Yes. The CampusConnect apps for students and parents, and for staff and school admins, are available on Android (Google Play) and iOS (App Store).
Is our school's data safe?
Each school's data is kept separate, all traffic is encrypted with HTTPS, access is role-based and important actions are recorded in an audit log. We never sell your data or show ads.
How long does it take to go live?
It depends on your data and the modules you start with. Many schools begin with the core — students, attendance and fees — and add more modules at their own pace. We set up your school, help import your data and train your staff.
Do you support biometric attendance and bus tracking?
Yes. CampusConnect connects with biometric/RFID attendance devices, and live bus tracking works through the driver mode of the CampusConnect app — no separate GPS hardware is required.
Get started
See CampusConnect with your own school's workflow
Get a free, personalised demo. We'll show you the modules that matter to you and plan a smooth switch with your team.
- Personalised demo, at a time that suits you
- Help importing your data from Excel
- Training for admins, accountants and teachers
- +91 95382 22239WhatsApp support